Reporting child and abuse and neglect

It's everyone's responsibility

This page includes information about reporting concerns of child abuse and neglect that occurs within a family to Child and Youth Protection Services.

Child and Youth Protection Services is responsible for the care and protection of children and young people at risk of abuse or neglect in the ACT.

When to make a report

If you suspect a child is at risk of abuse or neglect by a family member or guardian, use the online form to report your concerns.

If your concerns relate to abuse outside of a family context, contact ACT Policing on 131 444 to make your report.

If you believe a child is in immediate danger, contact the Police now by calling 000.

 

From 1 September 2019, new child sexual abuse reporting laws come into effect which make it an offence for anyone in Canberra over 18 years old who reasonably believes a sexual offence has been committed against a child to fail to make a report to Police.

  • If there is an immediate risk of harm, call 000, otherwise call ACT Policing on 131 444 to make a report.
  • If you are a mandated reporter, you only have to have a report to Child and Youth Protection Services. You do not have to additionally report to the Police.

To learn more about what should and should not be reported, the roles and responsibilities of reporters, what is abuse and neglect, and what happens once a report is made, you can:

Other ways to help families

If your concerns do not warrant a report to Child and Youth Protection Services, but you are worried about a child, consider contacting OneLink. OneLink can connect you to a wide range of services including:

  • child, youth and family services
  • parenting support
  • tenancy support
  • homelessness support
  • legal services
  • financial counselling
  • mental health services
  • and more

Contact

For questions regarding reporting child abuse or neglect, contact Child and Youth Protection Services on:

Our service is available 24 hours a day, 7 days a week. Please note that after regular business hours, you are still able to report a concern, but we provide a crisis response only.

Your personal information

Access Canberra uses this form to collect information which is necessary to allow the ACT Government to provide services to you. Personal Information may be used or disclosed in accordance with the Information Privacy Act 2014.

For details on the collection of personal information in this form please refer to the Access Canberra Information Collection Notice. If you have questions about how your information will be handled please see the Access Canberra Privacy Policy and the Community Services privacy policy or contact us.